The coronavirus pandemic has validated even more, that we need healthcare with no address, helping people and providing healthcare to where people are and when people need it. Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical. Dr. Klasko explores this evolving delivery model of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, he shares how leaders can work to build health systems focused on it. As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. Is your organization ready?

Hear Dr. Stephen Klasko make a provocative case for a new data-driven, cloud-based category of healthcare: “health assurance.” He will show how health assurance can be built using today’s technology, how it will help us all stay healthier at less cost, and how data from health assurance services can help individuals and officials contain and manage deadly virus outbreaks such as COVID-19. How can entrepreneurs, healthcare professionals, and policymakers bring health assurance to the mainstream and finally develop a solution to America’s healthcare debacle?

Dr. Stephen K. Klasko proposes an extraordinary, even science fiction, event where a no-blaming conversation leads to an optimistic new future. Democrats and Republicans find they can collaborate on Dr. Klasko’s 12 disruptive transformations. Built on a variety of interviews from every part of the system, looking at service, education, economics, and the sociology of healthcare, Dr. Klasko argues that if we stop blaming each other, trends we now see as disruptive will actually lead to solutions. With an entertaining blend of humor, wit, and practical assessments about the current state of healthcare, Dr. Klasko shows where healthcare is heading in the future.

An obstetrician who also has an MBA from Wharton, Stephen Klasko has no trouble thinking about healthcare through a business lens. “With AI on the horizon, training humans to be better robots doesn’t make sense,” says Stephen Klasko, CEO of Philadelphia’s Jefferson Health. “The doctor of the future needs to be self-aware and empathetic.” By merging Thomas Jefferson University, a med school plus health and nursing colleges with design-focused Philadelphia University, Klasko has created the first medical school in the U.S. to offer a design certificate within its MD program. This now encourages future doctors to discover novel methods for putting patients first. Klasko has become one of the most innovative people in healthcare, developing new initiatives such as “hotspotting,” where med students are paired with patients who tend to overuse the ER, coaching them on self-care skills. The program has helped reduce unnecessary ER visits by 60%. “Virtual rounds” allow families to sit in, via videoconferencing software, when the doctor visits a recovering patient. Eighty percent of Jefferson’s doctors are trained in the network’s telehealth platform that offers 24/7 patient assistance.