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Rachel Botsman
Digital Age Expert & Author
Rachel Botsman
Digital Age Expert & Author
Biography
Rachel Botsman is the leading thinker and author on trust in the modern world. By distilling complex ideas into clear and compelling content, she gives us the tools to understand trust – what it means, how it works and why it’s so important for every aspect of our lives.
Described as a visionary, Rachel is the author of two groundbreaking books. What’s Mine is Yours (2010) predicted the rise of the ‘sharing economy’ and was subsequently named by TIME as one of the “Ten Ideas That Will Change the World”. Her highly acclaimed work Who Can You Trust? (2017) is a profound exploration of how technology is revolutionizing human trust and was shortlisted for the Business Book Awards.
Rachel is the first ever Trust Fellow at Oxford University’s Saïd Business School where she designed and teaches two courses. She has been a prominent speaker at world-class events for more than a decade. A dynamic and witty storyteller, she is a master at connecting with audiences — opening their minds and stirring them into action. Her three TED talks have been viewed more than 4 million times and delegates consistently rate her as the top keynote speaker at the global events that she attends. Clients have called Rachel “transformational” and “captivating”; her presentations create a buzz that resonates long after the final word.
Tailoring her research to each audience, Rachel has been invited to speak to companies as diverse as Accenture, Goldman Sachs, Dorchester Collection, Microsoft and Salesforce, as well as at conferences such as the Drucker Forum, the World of Business Forum and the World Economic Forum. She is also an advisor to boards, senior leaders and governments around the world, helping organisations to build trustworthy cultures.
As the go-to voice on trust, Rachel has a strong, insightful and engaging media presence across publications and channels such as The Economist, The Guardian, Financial Times, The New York Times, The Wall Street Journal, Harvard Business Review, Wired, the BBC and CNN.
She lives in Oxford with her husband and two children and is passionate about empowering the next generation to make informed decisions about trust in a rapidly changing world.
Speaker Videos
TED: The Currency of the New Economy is Trust
TED: The Case for Collaborative Consumption
TED: We’ve Stopped Trusting Institutions and Started Trusting Strangers
The Sharing Economy
The New Rule of Trust in the Digital Economy
Speech Topics
Rethinking Trust
Trust is both the foundation and the result of strong relationships. It is fundamental to meaningful interactions with employees and customers. Yet, there are misconceptions about how trust really works. How do you earn trust in the early stages of a relationship and sustain it over time? What does it mean to be a trustworthy leader or brand? Does transparency lead to more trust? Can trust be fixed when it breaks down? In this session, Rachel will help participants rethink what trust is and why it’s so critical in the digital age. Please note that this keynote can be customized to focus on leadership, culture, or innovation. e.g., ‘Rethinking Trust & Leadership.’
Trust & The Future of Work
A profound trust shift is happening in our workplaces – the old hierarchal rules of trust are no longer relevant. As employee and cultural dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? What does it take to be a trustworthy leader in these trying times? In this talk, Rachel explains the trust shift underway and how leaders can navigate and adapt to new employee expectations.
Designing & Innovating With Trust
Why do some innovations fail, and others succeed? Trust is often the key differentiator. You can only get people – employees or customers – to use a new product or service if they’re willing to take what Rachel calls a ‘trust leap’ – to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies and start-ups – Rachel will map out the principles of how you ‘Design for Trust’ in ways that help new ideas succeed. She also shares how designers, entrepreneurs, and leaders can improve practices to ensure new technologies are trustworthy.
AI’s Trust Problem
As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to panels and leadership discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.
Rachel is available for fireside conversations with leaders or to join panels on the important and timely topic of trust and AI.
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