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Heather Younger
CEO & Leading Expert on Caring Leadership
Heather Younger
CEO & Leading Expert on Caring Leadership
Biography
Heather R Younger, J.D. is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC and one of the world’s leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”
With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts within multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.
Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity. One of her clients, a leader at a bank, continues to win Top Workplace awards, and the feedback from employees is that they are connecting the dots and making employees feel informed and engaged. Another one of her clients, a leader at an oil and gas company, says employee feedback shows an increased sense of trust about voicing concerns without fear of negative consequences. This all results in better outcomes in our everyday work.
Heather is a former practicing attorney turned award-winning leader in the area of Employee Engagement as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, 3-time best-selling author, TEDX speaker and host of the popular, Leadership with Heart podcast. She is also an Adjunct Organizational Leadership Professor at University College at Denver University.
Her accolades include being a best-selling author of three books: The 7 Intuitive Laws of Employee Loyalty, a Forbes Must-Read List topper for HR professionals, The Art of Caring Leadership, wherein she shines a spotlight on the radical potential of compassionate leadership, and her latest best-selling book, The Art of Active Listening, through which she equips individuals with the interpersonal skills required to make others feel seen, heard, and valued.
Heather's personal journey, rooted in her challenging experiences growing up as the only child of an interfaith and interracial marriage and being excluded because of her race, fueled her unwavering determination to ensure that workplaces around the world make both employees and customers alike feel heard, valued and seen.
Speaker Videos
Heather R Younger Speaker Reel 2024
Active Listening In Sales | Heather R Younger
Heather R Younger Highlight Reel | Bellco 2023
Why Psychological Safety Matters at Work | Heather R Younger
Speech Topics
The Art of Caring Leadership®: The Key to Unleashing The Full Potential in Your People
The Caring Leadership® principles delivered in this keynote serve as a powerful reminder of our collective responsibility to uplift our teams and organizations, driving real business results. This transformative program empowers both leaders and team members to support employees through organizational change, ensuring they feel heard, valued, included, and truly belong. Built around the framework of Lead Yourself, Lead Your Team, Lead Your Industry, this keynote will develop leaders who inspire loyalty and retention.
The audience will leave with:
- A practical understanding of the concrete actions they can take to uplift and engage those they lead
- Deep insights into the positive power they hold to foster a culture of caring at work
- Strategies to inspire loyalty with their leadership by becoming more present, caring, and compassionate
The Art of Active Listening: The Key to Making Anyone Feel Valued & Engaged
Active listening is the doorway to increased belonging, loyalty, profitability and innovation. It is the difference between thinking we understand what people want and knowing what they want.
For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys as well as facilitated numerous listening sessions. She has distilled that knowledge into actionable insights that equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.
In this keynote, Heather introduces a new change model for organizational listening which she illustrates in five steps through an interactive experience.
The audience will leave with:
- The understanding of how to practice active listening with those who look to them for guidance
- A listening process that will unlock valuable insights and deliver desired outcomes
- The one success characteristic they need to reach their goals and create win-win scenarios at work
Testimonials
Books & Media
Books
The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
The Art of Caring Leadership: How Leading with Heart Uplifts Teams and Organizations
Leading with Purpose: The Ultimate Masterclass Workbook
The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself
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