American Program Bureau A Global Speaker, Celebrity & Entertainment Agency
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Customer Service


In order to successfully connect with your client base, your business must offer efficient, speedy, and friendly customer service. APB is proud to represent some of the world's most talented customer service speakers, whose philosophies and personal anecdotes will inspire you and your company. From authors to entrepreneurs, our speakers on customer service mesmerize their audiences through their captivating keynotes.

Customer Service

Customer Service Expert

A customer service expert known for his 20-year career at Disney, speaker Dennis Snow shares with clients what it takes to run a world-class organization.

President & CEO of 1-800-FLOWERS.COM

Jim McCann likes to make things grow. Just as he built an international business from a single Manhattan flower shop, McCann, CEO of 1-800-FLOWERS.COM, has helped expand the definition of retailing in just a decade.

Former CEO of Southwest Airlines

For more than 30 years, Putnam - the former CEO of Southwest Airlines - played a leading role in the rapidly changing environment of the airline industry. He is the author of The Winds of Turbulence.

Business Leader, Author & Founding Member of Fast Company

Polly LaBarre is a best-selling author, speaker, television correspondent, and all-around storyteller who has contributed to the business conversation for 15 years. She is the co-author of the best-selling book Mavericks at Work: Why the Most...

Entertainer & Customer Service Expert

Seminar leader Ross Shafer has made meeting planners look like heroes. Funny and relevant, he has addressed such organizations as Microsoft, Toyota and Sprint.

Former Head of Training at Walt Disney University

Lipp, an internationally acclaimed expert on customer service, leadership and global competitiveness, motivates and challenges audiences around the world. Formerly with the Walt Disney Company's Disney University and NEC Electronics, Lipp has...

Leadership Development Expert

Known as "the high content speaker who motivates," speaker Mark Sanborn is an expert on leadership, team building, customer service and navigating change.

Global Entrepreneur & Founder, Virgin Group Ltd.

The face, spirit and entrepreneurial mastermind behind Virgin, one of the world’s most dynamic brands, Richard Branson is known for his unique vision, competitive style and showy nature.

Successful Real Estate Agent & Star of Bravo’s Million Dollar Listing

Josh Altman is one of the most successful real estate agents in the Beverly Hills and Hollywood Hills luxury housing market. Due to Altman's continuous success, he was offered a starring role on BRAVO TV’s hit show Million Dollar Listing....

Consultant / Author

Dr. Nate Booth is a leadership expert who educates audiences on how to thrive in times of rapid change. He is the best-selling author of Thriving on Change: The Art of Using Change to Your Advantage.

CEO & Co-Founder of Virgin Unite & New York Times Bestselling Author

Mark C. Thompson is one of the most successful senior business communication executives and angel investors of our time. Thompson is an expert advisor on Level V Leadership and Built to Last, transforming how leaders inspire managers to boost...

Editor & Managing Director, Fast Company

As the Editor & Managing Director of Fast Company, Robert Safian is known for highlighting the “new” in business while keeping reverence for the “tried and true.” Fast Company continues to explore new ways of doing things, no...

Former President of Starbucks Coffee Company

Howard Behar's career in business spans over 50 years, all in consumer oriented businesses covering several industries. He retired from Starbucks Coffee Company after 21 years, where he led both the domestic business, as President of North...

Former Vice Chairman, Wal-Mart

The former senior vice chairman of Wal-Mart, speaker Don Soderquist believes that business ethics are an essential element in creating a high-performance organization.

CEO, BELFOR

Business speaker Sheldon Yellen has built a robust reputation for his unconventional management style, which prizes people above meetings, committees, and corporate hierarchy.

Iconic Business Guru and Bestselling Author

Harvey Mackay is known as an innovative business leader, owner of the $100 million MackayMitchell Envelope Company, and a New York Times #1 bestselling author who has sold over 10 million books that have been translated into 46 languages....

Business Consultant

Author and business speaker Tony Alessandra helps companies grow by achieving market dominance through strategies designed to outsell and outservice the competition.

Adventurer, Author, World- Class Motivational Speaker

Born in Apartheid era, South Africa, Neal Petersen was the least likely person to become an international yachtsman and successful businessman. He overcame the most insurmountable of circumstances and through incredible perseverance and driving...

Former Lead Solo Pilot, US Navy Blue Angels

As Lead Solo Pilot of the Blue Angels, the US Navy's Flight Demonstration Squadron made up of the top 1/10 of the top 1% of all pilots, John Foley had to perform consistently as part of a team in an intense, high-stakes environment. Reaching that...

Consultant / Facilitator

For nearly 20 years, Sam Geist has distinguished himself as a professional speaker, consultant, and facilitator to a diverse group of organizations across North and South America. Geist motivates, stimulates and challenges audiences to ask tough...

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